Call center = actual calls ( and old one but worth it)
Customer: "I've been ringing 0700 2300 for two days and can't
get through to enquiries, can you help?"
Operator: "Where did you get that number from, sir?"
Customer: "It was on the door to the Travel Centre."
Operator: "Sir, they are our opening hours."
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Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are
talking about."
Caller: "On page 1, section 5, of the user guide it clearly
states that I need to unplug the fax machine from the AC wall socket and telephone
Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall."
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R.A.C. Motoring Services
Caller: "Does your European Breakdown Policy cover me when
I am travelling inAustralia?"
Operator: "Doesn't the product give you a clue?"
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Enquiry about legal requirements while travelling in France
Caller: "If I register my car in France , do I have to
change the steering wheel to the other side of the car?"
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Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please."
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off."
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Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in Scotland."
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On another occasion, a man making heavy breathing sounds from a
phone box told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the
number on."
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Tech Support: "I need you to right-click on the Open Desktop."
Customer: "OK."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No."
Tech Support: "OK, sir. Can you tell me what you have done up
until this point?"
Customer: "Sure. You told me to write 'click' and I wrote
'click'".
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Tech Support: "OK. In the bottom left hand side of the screen,
can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
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Caller: "I deleted a file from my PC last week and I have just
realised that I need it. If I turn my system clock back two weeks will I have my file back
again?"
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This is a true story from the Word Perfect Helpline, which was
transcribed from a recording monitoring the customer care
department. Needless to say the Help Desk employee was fired;
however, he/she is currently suing the Word Perfect organization for
"Termination without Cause."
Actual dialogue of a former WordPerfect Customer Support employee.
(Now I know why they record these conversations!)
Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a
sudden the words went away."
Operator: "Went away?"
Caller: "They disappeared. "
Operator: "Hmm So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I
type."
Operator: "Are you still in WordPerfect, or did you get
out??"
Caller: "How do I tell?"
Operator: "Can you see the C: prompt on the screen??"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the
screen?"
Caller: "There isn't any cursor: I told you, it won't
accept anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks
like a TV. Does it have a little light
that tells you when it's on?"
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and
find where the power cord goes
into it. Can you see that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me
if it's plugged into the wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice
that there were two cables
plugged into the back of it, not just one??"
Caller: "No."
Operator: "Well, there are. I need you to look back there
again and find the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged
securely into the back of your computer."
Caller: "I can't reach."
Operator: "Uh huh. Well, can you see if it is??"
Caller: "No."
Operator: "Even if you maybe put your knee on something and
lean way over??"
Caller: "Oh, it's not because I don't have the right
angle - it's because it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only
light I have is coming in from the window."
Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not??"
Caller: "Because there's a power failure."
Operator: "A power...A power failure? Aha, Okay, we've got
it now. Do you still have the boxes and manuals and packing stuff your
computer came in??"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and
pack it up just like it was when
you got it. Then take it back to the store you bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I
tell them??"
Operator: "Tell them you're too f*%king stupid to own a computer!!!
